COMPLAINT CHANNEL
COMPLAINT CHANNEL
The Complaint Channel is the internal channel through which any person may communicate any irregular, illegal or criminal act or conduct produced within the Fundación Isonomia.
This channel is configured as an internal complaint channel regulated by Law 2/2023, of February 20, regulating the protection of people who report on regulatory violations and the fight against corruption, which incorporates Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019, regarding the protection of persons who report violations of Union law.
The body responsible for receiving complaints receiving complaints through the internal Complaint Channel is the Office of the General Secretary. This will determine the appropriate person or persons to be in charge of the investigation of the denounced facts.
Requirements and anonymous complaints
The internal Complaint Channel will consist of the following web form: www.canaldenuncies-isonomia.
The form allows the presentation of anonymous complaints, although it is possible to identify the complainant, the following information must be provided:
1. Details of the complainant (optional): name and surname, NIF, NIE or passport, and at least one means of contact, telephone number or email address.
2. Identifying details of the reported person: as much information as possible should be provided to enable identification (name and surname, position, etc.).
3. A description of the facts being reported in as much detail as possible.
4. Documentation, if necessary.
The Complaint Channel guarantees the confidentiality of communications and the indemnity of the complainant at all times. It must be taken into account that, in the case of anonymous complaints, the complainant will not receive a response or information on the processing or status of the complaint.
Functioning
The complainant will receive an acknowledgement of receipt no later than 7 days after the report has been received.
The actions will be extended for a maximum period of three months from the acknowledgment of receipt, which could be extended to six months when necessary due to specific circumstances of the case, in particular the nature and complexity of the object of the communication, which may justify this extension.
When the facts could be indicatively constituting a crime, the information will be forwarded to the Public Prosecutor immediately. In the event that the facts affect the financial interests of the European Union, it will be sent to the European Public Prosecutor’s Office.
In the event that personal data is included in the communications or information received, they will be treated confidentially in order to carry out the tasks of analysis and investigation of the facts.
Detailed information on the treatment and the rights that the regulations reserve for interested persons can be consulted on the website of Data Processing at the Universitat Jaume I.
Alternative channels
The complaint can be also processed through the following channels:
a) By post:
Universitat Jaume I
Canal de denuncias
Edifici de Rectorat
Avinguda de Vicent Sos Baynat, s/n
12071 – Castelló de la Plana Spain
b) By email:
canaldenuncies@
c) Verbally, by telephone or through the voice messaging system (+34 964 729 018). At the request of the reporting person, it may also be presented through a face-to-face meeting within a maximum period of 7 days.
If applicable, the person will be warned that the communication will be recorded and will be informed of the processing of their data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
Likewise, to report any irregular conduct or possible cases of fraud, the external channel provided by the Valencian Anti-Fraud Agency can be used.
Complaint box of the Valencian Anti-Fraud Agency
In the case of possible cases of fraud, the channel provided by the National Anti-Fraud Coordination Service (SNCA) can be used.
Communication of information on fraud or irregularities affecting European funds.
